Login Issues:

• Ensure correct username and password.

• Reset password using Forgot Password link.

• Verify internet connection and firewall settings.

Takeoff Not Saving:

• Check auto-save settings.

• Refresh the page and retry.

• Clear Cache from TB menu. (If this doesn't work, refer to “When clearing out the plan’s cache and refreshing doesn’t work”.)

• Ensure all required fields are completed.

Quote Requests Not Sending:

• Confirm recipient email addresses are correct.

• Check spam filters and email settings.

• Retry sending the bid through an alternate method.

Database Issues:

• Ensure the database is properly linked to the project.

• Contact support if pricing updates are not reflecting.

When clearing out the plan’s cache and refreshing doesn’t work:

• Right-click on the Takeoff page (or F12 key) and head into Inspect

• Click on Application & click on Clear site data,

• Ensure to tick including third-party cookies as well.

Why isn’t Auto-Link showing up in my plans?

• If Auto-Link isn't appearing, it usually means the files need to be reprocessed. In this case, reprocess all files using the option described here.

Why aren’t navigation tabs appearing?

• If the navigation header tabs don’t appear, you can try disabling your browser extensions and refreshing the page.

• Important: Some third-party browser extensions may impact the application’s functionality and user experience.

Contact Support:

• Email Technical Support: support@truebuiltsoftware.com

• Live Chat Support or Leaving a Feedback: Available via the TrueBuilt website or inside the App.

• 24/7 Phone Support (Call or Text): (510) 419-4513